All about text message feedback
Text message feedback means customers can share their thoughts with you when on your premises.
Setting it up couldn't be easier. When you register, choose a unique code for your business - eg "4mcdonalds". All our feedback codes start with "4".
Ask customers to text their comments to the Niggle number - 84555 - starting their message with your unique code name. You can set up different codes for different parts of your business.
We'll notify you by email when you have new feedback. Active members can also set up auto-responses and instant rewards so customers instantly get a text reply customised for your business.
No tricks, no catches. It's free feedback, forever.
FREE Membership
Feedback channels for your business. Free to use.
- Unlimited free feedback by text message and mobile web.
- Easy online feedback channels at niggle.co.uk or on your own website.
- All your feedback collected on our online dashboard. Email notifications.
- Niggle's monthly prizes as customer incentives.
per month
No contract or minimum periods.
Active Membership
All the benefits of FREE Membership, plus:
- Free auto-responses to text message feedback*
- Option to send personal responses to customers**
- Option to send vouchers to customers
- Access to customer contact details**
Why choose Active Membership?
Responding to customer feedback and rewarding customers creates great word of mouth about your business that's more effective and better value than other marketing methods.
*up to 100 messages per month customised for your business
**by email or text message - subject to customer permission
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